Customer Service Team Scores 100% Customer Satisfaction Rating

Customer Service Team Scores 100% Customer Satisfaction Rating

Collabra Technology Customer Service Team Scores 100% Customer Satisfaction Rating

Collabra Technology, the leading real estate marketing, and technology services provider, announces a 100% customer satisfaction rating.

The Customer Satisfaction Survey

 

Good customer service is becoming a lost art in the day and age of automatic phone trees and chatbot support. A new study from the American Customer Satisfaction Index (ACSI®) determined that in 2021, general customer satisfaction ratings fell lower than they have been in fifteen years. Finding a company that provides excellent customer service has become like finding a needle in a haystack.

At Collabra, our goal is to provide amazing customer service and make sure the real estate agents who use our services are completely happy. We needed to know if we were meeting our goals so we asked our customers how we were doing. The results of our survey delighted us, and we would like to share the good news with you.

Our fantastic Customer Service team scored a perfect 100% satisfaction rating! In celebration of this huge success, we took a moment to speak to the Collabra Customer Service department and find out how they do it. 

Our Extraordinary Team

 

Grace Skaggs and Jordyn Murdock - Collabra Technology Customer Service Managers

 

To start, we spoke with Grace, the Customer Service Manager. Grace has been with Collabra Technology for thirteen years and she knows all there is to know about customer service and how to run a fantastic team. We asked Grace how she feels about her team’s 100% satisfaction rating. 

She says, “The time and energy we put into each customer interaction is what sets us apart. I’m thankful to see it reflected in the satisfaction ratings we receive from our customers.”

Next, we spoke with Jordyn, the Customer Service assistant manager with Collabra Technology. Jordyn is an incredible asset to the team and has been the assistant manager for over one year. We asked Jordyn what the most challenging part of providing great customer service is.

He writes, “I think the most challenging part of attaining and keeping a 100% customer service rating would be remaining patient. Although some answers may seem obvious and straightforward to us, that is not always the case with a customer base. Maintaining patience in situations that may seem obvious is difficult at times but it is a skill that I believe our customer service team has mastered and takes pride in.”

Our last interview was about getting a deeper understanding of Customer Service by digging deep into what they do every day. We were blown away by what we learned! Customer service isn’t just about answering phone calls, chats, and emails. We sat down with Sheryl, our Business Development Manager, who started her career in our Customer Service Team. She helped us get a better idea of all they do for our company and customers.

She says, “Our Customer Service team goes above and beyond! They help agents decide what media services might be best for each specific listing. In the next call, they’ll help an agent build a property website, or set up a custom domain for a listing site. I love showing agents step by step how to easily post our property sites and videos to social media, it’s a win win for us, them and their sellers!”

In Conclusion

 

Collabra Technology’s goal is to make their customer’s lives and jobs easier, allowing them to compete in their marketplace. We’re happy that the results of our study found that we are meeting our goals!

You can contact our excellent customer service team Monday through Friday from 6 am to 5 pm PST, and Saturday from 7 am to 4 pm PST. Please don’t be shy to reach out for help! We would be happy to assist you.

Social Media Webinar Real Estate

Free FlashCards in March – A Slam Dunk Offer!

Free FlashCards in March – A Slam Dunk Offer!

Free FlashCard Videos – A Slam Dunk Offer!

 

 

FlashCard Videos Header


Just like your favorite basketball teams, FlashCards Madness in March is back!

 

For a limited time, Collabra Technology is offering a FREE FlashCard Listing Video with every TourFactory purchase!


We may specialize in the very serious, very competitive Real Estate industry, but that doesn’t mean we can’t have fun! Back just in time for everyone’s favorite college basketball tournament, Collabra Technology is proud to announce the return of FlashCards Madness in March promotion. 

 

During this exciting promotion, we are offering a free FlashCard Listing Video with every purchase. We’ve also extended the promotion to our new users, who can also receive a free FlashCard Listing Video with the creation of a new account! But don’t miss out, this is only available for a limited time!

 

FlashCards videos are the perfect snackable content to draw attention to your listing. Use them as appetizers on all your social media platforms, in emails, and text messaging. Videos are automatically generated from your property details, with photos appearing in the same order as your property website. 

 


Great listing photos are your key sales tool—but it’s video that gets preferred placement on social platforms. FlashCards give you the best of both, transforming your photos into a video that cuts through social-media clutter and increases exposure for your listing.

 

 

Click Here to Get Your FREE FlashCard Video

Pro-Tip: Click here to read our blog with tips that show you how you can score more views on your social media marketing with FlashCards!

 

 

FlashCards Video Social Footer

Collabra Technology: Achievements, Development, and the Future

Collabra Technology: Achievements, Development, and the Future

Collabra Technology - Moving Forward

 

In 2018, two of the most trusted real estate technology companies, Proxio and TourFactory, came together to form Collabra Technology. The enterprise software company provides marketing and sales platforms to deliver data worldwide.

As the year 2020 draws to a close, let’s examine the past few years of Collabra Technology, as well as what lies ahead.

 

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Social Media Marketing Webinar – Real Estate Agents

Social Media Marketing Webinar – Real Estate Agents

Social Media Marketing Webinar for Real Estate Agents

 

Social media marketing is taking over the Real Estate industry, it’s that simple. Potential homebuyers first begin their search on the Internet, but specifically on social media. As a Real Estate agent, it is important to stay updated on the ever-changing trends in order to stay relevant and knowledgeable. What does that mean to you? You should be taking advantage of social media in your marketing efforts!

However, getting started in social media marketing is not as hard as you might think. Don’t worry.

Collabra Technology specializes in online marketing for real estate agents. PowerHouse Packages are offered to help you promote your listing online with a single property website, mobile tour, syndication, social sharing, automatic property flyer and postcard creation, automated reports sent directly to your seller, and live customer support.

Bottom line: With a stunning, impressive listing marketing platform, we help you easily create, customize, and enhance your listings marketing.

We want to make sure our customers succeed. Our FREE webinar series will provide you with the fundamental information about how to guide you through the process of social media marketing as a Real Estate Agent.

 

 

Click Below To Watch Our FREE Social Media Webinar –  Designed Specifically for Real Estate Agents

 

Social Media Webinar - Watch Now

 

The importance of brand marketing is more critical now than ever! Keep an eye out for further videos on this topic in the future, as well as subscribe to our blog for more social media tips! You will discover helpful how-tos and tips about real estate marketing and how to maximize the potential of your campaign.

You can also follow us on our social media channels by clicking the icons at the top of the page!

 

 

 

Collabra Media Group Recognizes Outstanding Real Estate Photographers and Videographers

Collabra Media Group Recognizes Outstanding Real Estate Photographers and Videographers

Collabra Media Group Recognizes Outstanding Real Estate Photographers and Videographers

Real Estate Photographers

Collabra Technology Inc., a leader in professional real estate photography and digital marketing, announces its 2019 Visual Media Awards (VMAs) for outstanding real estate imagery to three Collabra Media Group specialists from across the country.

The Collabra VMAs are presented annually to honor real estate photography and videography providers for their artistic composition and technical skill.

Award winners are determined by peer voting from Collabra’s nationwide network of professional photographers, videographers, and media experts.

Larry Nitz of Oklahoma Property Tours in Tulsa won the Visual Media Award for the Best Video of the Year. Becky Beacham of 360Idaho in Boise earned the award for Best Aerial Photo, while Mark Lee of Mark Lee Photo in Los Angeles took top honors for Best Photo (DSLR).

 

Finalists included photographers Mike Dew and Michael Shelhart from The Photo Dewd in Riverside, Calif., and videographers Jeff Stein (TourFactory San Diego) and Eugene Michel (TourFactory Spokane). Photographer Bob Gojkovich, now with TourFactory Colorado, earned distinction for an image he captured for GloPro Media in Scottsdale, Ariz.

“With most buyers starting their home search online, today’s agents must make an immediate impression, before viewers scroll to the next listing,” said Collabra Technology CEO Janet Case. “Our photographers understand agents’ needs and expertly craft images that capture buyers’ attention.”

The Collabra Media Group comprises independent media professionals supporting real estate agents with a complete suite of marketing technology solutions and professional imagery to optimize presentations of their listings. Group members are authorized providers of TourFactory and Proxio products for digital and social media marketing.

“Our goal is to help agents market every listing efficiently and effectively,” Case said. “The high quality images from Collabra providers consistently contribute to stronger, faster sales. These photographers are truly the best of the best.”

The winning images can be seen here.

Nationwide Media Group Raises Funds for Local Children’s Hospital

Nationwide Media Group Raises Funds for Local Children’s Hospital

Collabra Technology Inc., a nationwide media group that specializes in real estate technology has recently given a $1,200 donation to Shriners Children’s Hospital.

Collabra Technology’s CEO, Janet Case, presented the donation to the center on behalf of the company’s authorized providers and employees. The Spokane-based company offers virtual tours, marketing automation, and professional imagery locally and nationally via its Collabra Media Group partners, a network of professionals providing photography, video, and media services to the real estate industry.

The nationwide media group providers traveled from all over the country to Spokane for the annual Collabra Media Group conference. It was announced that in addition to speakers and roundtable discussions on the topic of advancing marketing for the real estate industry, the conference held this year included a “dunk tank” fundraising event.

Collabra Technology executives volunteered to be “dunked” in exchange for donations benefiting the hospital, which provides orthopedic surgery and therapy to children regardless of families’ ability to pay for treatment.

Case said, “Our partners welcomed the chance to support Shriners’ mission and service to children. The hospital’s leading work is just another reason to be proud of what Spokane has to offer.”

“It was worth getting wet for,” Case said.