Collabra Technology Customer Service Team Scores 100% Customer Satisfaction Rating
Collabra Technology, the leading real estate marketing, and technology services provider, announces a 100% customer satisfaction rating.
The Customer Satisfaction Survey
Good customer service is becoming a lost art in the day and age of automatic phone trees and chatbot support. A new study from the American Customer Satisfaction Index (ACSI®) determined that in 2021, general customer satisfaction ratings fell lower than they have been in fifteen years. Finding a company that provides excellent customer service has become like finding a needle in a haystack.
At Collabra, our goal is to provide amazing customer service and make sure the real estate agents who use our services are completely happy. We needed to know if we were meeting our goals so we asked our customers how we were doing. The results of our survey delighted us, and we would like to share the good news with you.
Our fantastic Customer Service team scored a perfect 100% satisfaction rating! In celebration of this huge success, we took a moment to speak to the Collabra Customer Service department and find out how they do it.
Our Extraordinary Team
To start, we spoke with Grace, the Customer Service Manager. Grace has been with Collabra Technology for thirteen years and she knows all there is to know about customer service and how to run a fantastic team. We asked Grace how she feels about her team’s 100% satisfaction rating.
She says, “The time and energy we put into each customer interaction is what sets us apart. I’m thankful to see it reflected in the satisfaction ratings we receive from our customers.”
Next, we spoke with Jordyn, the Customer Service assistant manager with Collabra Technology. Jordyn is an incredible asset to the team and has been the assistant manager for over one year. We asked Jordyn what the most challenging part of providing great customer service is.
He writes, “I think the most challenging part of attaining and keeping a 100% customer service rating would be remaining patient. Although some answers may seem obvious and straightforward to us, that is not always the case with a customer base. Maintaining patience in situations that may seem obvious is difficult at times but it is a skill that I believe our customer service team has mastered and takes pride in.”
Our last interview was about getting a deeper understanding of Customer Service by digging deep into what they do every day. We were blown away by what we learned! Customer service isn’t just about answering phone calls, chats, and emails. We sat down with Sheryl, our Business Development Manager, who started her career in our Customer Service Team. She helped us get a better idea of all they do for our company and customers.
She says, “Our Customer Service team goes above and beyond! They help agents decide what media services might be best for each specific listing. In the next call, they’ll help an agent build a property website, or set up a custom domain for a listing site. I love showing agents step by step how to easily post our property sites and videos to social media, it’s a win win for us, them and their sellers!”
Collabra Technology’s goal is to make their customer’s lives and jobs easier, allowing them to compete in their marketplace. We’re happy that the results of our study found that we are meeting our goals!
You can contact our excellent customer service team Monday through Friday from 6 am to 5 pm PST, and Saturday from 7 am to 4 pm PST. Please don’t be shy to reach out for help! We would be happy to assist you.